Digital Account Manager

About Us

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We are a dynamic and innovative sports creative design agency, specializing in crafting unique visual content for top-tier clients in the sports industry. Our team is passionate about combining creativity with the power of sports to deliver engaging, impactful work. As we continue to grow, we’re seeking a motivated and organized Digital Account Manager to join our team.

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Role Overview

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The Digital Account Manager will play a crucial role in managing client relationships and supporting project management activities. This role involves a blend of administrative, financial, and client-facing responsibilities to ensure smooth operations and exceptional client experiences.

Key Responsibilities

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Project Management Support

• Act as a project management resource, assisting in the coordination and tracking of projects.
• Monitor and manage upcoming invoices, particularly for license renewals, in collaboration with the team.
• Potential to expand into project management of specific projects as our client base grows.

Financial Administration

• Raise and send invoices in a timely manner.
• Proactively chase overdue invoices to ensure prompt payments.
• Handle refunds, cancellations, and other financial adjustments as needed.

Client Relationship Management

• Assist in drafting, reviewing, and getting client contracts and SLAs signed once the client indicates their intent to move forward.
• Collaborate with the Customer Success Manager to ensure client satisfaction, potentially picking up some account management tasks as the team grows.

Future Opportunities

• As the agency expands, there will be opportunities to take on more direct project management responsibilities and potentially transition into a dedicated Account Management role.

Requirements

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• Proven experience in account management, project management, or a related role, preferably within a creative or sports-focused environment.
• Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
• Excellent communication skills, both written and verbal, with a client-focused mindset.
• Familiarity with invoicing, contracts, and basic financial processes.
• Ability to work independently and as part of a collaborative team.

Why Join Us?

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• Be part of a growing, creative team with a passion for sports and design.
• Opportunities for career growth and development as the agency expands.
• Work in a dynamic, fast-paced environment where your contributions will have a direct impact.